Return & Refund Policy

Last Updated: June 2026

30-Day Return Policy

We want you to be completely satisfied with your purchase.

If you are not satisfied with your order, you may return eligible item(s) within 30 days of delivery for a refund. Return shipping costs are the responsibility of the customer unless the item is damaged, defective, or incorrect.

Original shipping charges are non-refundable.

Promotional items may be subject to different return conditions. Please review the terms of the promotion before placing your order.

Return Eligibility

To qualify for a return:

The item must be unused and in its original condition.
The item must be returned in its original packaging.
Proof of purchase or order number must be provided.

We reserve the right to refuse returns that do not meet these conditions.

How to Start a Return

Before returning any item, please contact our customer support team:

Email: service@wesmartbox.com

Please include:

Your order number
Product name
Reason for return

Our team will provide return instructions and the return address confirmation.

Damaged or Defective Items

If your item arrives damaged, defective, or incorrect, please contact us within 14 days of delivery.

Please send:

Your order number
A description of the issue
Clear photos of the product and packaging

Email: service@wesmartbox.com

We will review your claim and provide a replacement or refund when applicable.

Missing Items

If any item is missing from your order, please contact us within 14 days of delivery.

Please include your order number and details of the missing item.

Email: service@wesmartbox.com

Refunds

Once your return has been received and inspected, we will notify you of the approval status.

Approved refunds will be issued to the original payment method. Processing times may vary depending on your payment provider.

Return Address

Returns should only be sent after receiving authorization from our customer support team.

Return Address:

Shop No. 108, North Side (East of the Intersection of Weiwu Avenue and Guquan Road)
Tangling Subdistrict, Qiaocheng District
Bozhou City, Anhui Province 236809
China

Contact Us

If you have any questions regarding our Refund & Returns Policy, please contact us:

Website: https://wesmartbox.com